TERMS AND CONDITIONS OF SALE

These are the terms and conditions on which our independent Chef Bros franchisees (“Franchisees“) supply products to you, whether in store or by phone, via our websites (chiefbros.co.uk) and via our mobile, tablet or other applications (our “Sites“).

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

If you have any questions relating to these terms and conditions please contact Chef Bros using our Contact Form before you place an order.

Your use of our Sites, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you

INFORMATION ABOUT US

Our Sites are operated by Chef Bros (“we“, “our” or “us“). You can contact us using our Contact Form.

Chef Bros is a franchised business, where almost all Chef Bros stores (the “Store(s)“) are owned and operated by independent Franchisees. We operate our Sites on behalf of our Franchisees.

When we refer to the “Chef Bros Family” we mean Chef Bros (the franchisor) together with the Chef Bros franchisees who independently own and operate most of the Stores in the UK and Ireland and all around the World.

Each Franchisee is independently responsible for its own legal and regulatory compliance and for the operation of its own Store(s) and all compliance and other issues arising from any transactions with you. This means that each Franchisee is solely liable for all products you purchase from them whether via our Sites or in store.

We accept orders on our Sites as agent on behalf of our Franchisees. The legal contract in relation to your order is between you and the Franchisee that operates the Store providing your order. Your order is subject to these terms and conditions.

Apple Inc. is not a sponsor of, nor is it responsible for, any promotional offers within our iOS applications.

SERVICE AVAILABILITY

Subject to minimum delivery spends, Stores offer a delivery service to certain prescribed areas of the UK, Ireland, Channel Islands and the Isle of Man to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from your chosen Store.

We do not accept orders from individuals to a country in which we do not have a Store.

For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels and they carry less than £20.

ORDERING

You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by our Franchisee. Your contract with the Franchisee is only formed when you have been presented with this confirmation.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you have ordered from the correct Store.

If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.

If you order using the ‘Easy Order’ button on our Sites, you are responsible for ensuring that your store preferences and ‘saved order’ details are up to date, along with your payment card information. If your saved store preferences indicate that you wish to order for collection from a particular store, please check your order confirmation email carefully in case your preferred store is unable to fulfil your order.

Customers should note that Chef Bros uses a feature, Auto-Deal Wizard (currently on our website not on mobile apps), in order to calculate and provide customers with the best deals and offers when ordering. Although Chef Bros always endeavours to provide the best deals, offers and savings, this may not always be possible due to the extremely large number of possible permutations that could be available for any one transaction. Chef Bros does not warrant, express or imply that we shall provide customers with the best deals, offers and savings at all times when ordering.

In the unlikely scenario that you place an order on our Sites for collection from a store that is unable to fulfil your order, for example, if the store is closed, your order will be redirected to an alternative open local store. You should check your order confirmation email carefully before travelling to collect your order. Please contact us straight away if your order has been redirected to an alternative store and you wish to cancel your order.Our Franchisees provide a quality service. We accept no responsibility or liability for the quality or quantity of any products delivered by or collected from a Franchisee. All food preparation and deliveries are the sole responsibility of the Franchisee accepting your order.

PRODUCTS

All products are subject to availability. In most cases, our Franchisee will offer an alternative for any out-of-stock item. Some Franchisees do not sell all of our products.

We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts and some ice creams contain nuts. For full ingredient lists, nutritional and allergen information see here.

Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone your chosen Store and inform your order-taker at the Store directly in full of your allergies.

We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making pizzas that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.

We have strict procedures in place for making pizzas that are suitable for vegans, however, please note that we do not have a dedicated preparation or cooking area in our stores for vegan food. If you order a vegan pizza the store will do their utmost to ensure that the risk of cross-contamination with your order is minimised.

Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.

Cooked ham is formed from cured pork legs with added water. Ground beef, chicken breast strips and smoked bacon rashers contain added water.

Some products may have been previously frozen.

Our pizzas are handmade to order with fresh dough. The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the bases can vary and products you order may vary slightly from those images.

Gluten free pizzas are available on an 8.5″ base only.

Our Delight range of pizzas are only under 650 calories with no extra toppings ordered in a size small. As our pizzas are freshly hand made to order, calories on each pizza may vary.

Coca-Cola, Coke & the Dynamic Ribbon Device are registered trademarks of The Coca-Cola Company. TABASCO®, the Diamond and Bottle Logos are trademarks of Mcllhenny Co.

AVAILABILITY AND DELIVERY

We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.

Some of our Franchisees are now offering dynamic delivery and collection times. Our Franchisees will do their best to fulfil your order by the dynamic delivery and collection times displayed to you. However, these timings are estimates only and our Franchisees do not guarantee the accuracy of the dynamic delivery and collection timer. This means that you won’t be entitled to cancel your order or claim compensation if your order isn’t fulfilled by the dynamic delivery or collection time displayed. Should you be unsatisfied with your order you can follow the standard process available to all customers and contact our Customer Services team via our Contact Form.

Some Franchisees also offer GPS delivery and a tracker service. Our Franchisees do our best to fulfil your order by the times displayed but these are estimates only and our Franchisees cannot guarantee the accuracy of these services. You will not be entitled to cancel your order or claim compensation if your order isn’t fulfilled by the timings displayed. You can of course still follow the standard process available to all customers and contact our Customer Services team via our Contact Form.

Delivery isn’t easy – but we’ve had a lot of practice in getting it right. That’s why we don’t support the use of third party delivery service companies to deliver our food. Trust the experts. We like to deliver the pizza ourselves as it allows us to maintain high standards and ensure that you are delivered a piping hot pizza.

Our Franchisee will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.

If your order is for delivery and you have requested delivery ‘asap’, our Franchisee will do its best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the Franchisee at the time. For a real time update of your order, you can click on the Pizza Tracker link provided on the confirmation screen.

Delivery charges may apply, please ask in store for details.

CANCELLATION

You have the right to cancel an order by telephoning the relevant Store up until either:

1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at the Franchisee’s sole discretion, be charged the full price of the order and no refund will be due to you.

In the unfortunate circumstance that the Franchisee needs to cancel your order after it has been accepted, the Franchisee will notify you. We and our Franchisees reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we or our Franchisees cancel. Any payment made prior to an order being cancelled by us or our Franchisee will typically be reimbursed using the same method originally used by you to pay for your purchase.

PRICE AND PAYMENT

Prices are as quoted on our menus, Sites and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. Prices are set by each Franchisee and will vary between Stores. Each Franchisee will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.

The price applicable for a ‘Half and Half’ pizza using standard menu toppings are based on the most expensive half. Payments, for orders placed via the Sites, are made directly to us and subsequently passed to the relevant Franchisee. Payments, for orders placed in stores, are made directly to the Franchisee.

OUR LIABILITY

If we and/or a Franchisee fail to comply with these terms, we and/or the Franchisee (as applicable) are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

However, we and/or the Franchisee (as applicable) are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us and the Franchisee at the time of your purchase.

We and our Franchisees only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We, and our Franchisees, do not exclude or limit our liability for:

1. death or personal injury caused by our, or our Franchisee’s, negligence;
2. fraud or fraudulent misrepresentation; or
3. any liability which cannot legally be limited or excluded.

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

If you wish to contact us or a Franchisee at any time, you should contact us using our Contact Form or contact the Franchisee at your local Store.

EVENTS OUTSIDE OUR CONTROL

We and our Franchisees will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event“).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of our Franchisees and includes in particular (without limitation) the following:

1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. impossibility of the use of public or private telecommunications networks;
6. the acts, decrees, legislation, regulations or restrictions of any government; or
7. non-performance by suppliers or subcontractors.

WAIVER

If we or our Franchisees fail to insist that you perform any of your obligations under these terms and conditions, or if we or our Franchisees do not enforce our rights against you, or delay in doing so, that will not mean that we or our Franchisees have waived our rights against you or that you do not have to comply with those obligations. If we or our Franchisees waive a default by you, this will only be done in writing, and will not mean that we or our Franchisees will automatically waive any later default by you.

SEVERABILITY

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

ASSIGNMENT

We or our Franchisees may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us and our Franchisees, whether oral or in writing.

VARIATION OF THESE TERMS AND CONDITIONS

We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

THIRD PARTY RIGHTS

No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

LAW AND JURISDICTION

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

FOOD HYGIENE RATING

The Food Hygiene Rating displayed against Chef Bros stores is retrieved from Food Standards Agency live data via the Food Hygiene Rating API. Find out more here.

WEBSITE AND APPLICATIONS TERMS OF USE

These terms of use set out the terms on which you may make use of the websites (chefbros.co.uk) and mobile, tablet and other applications (our “Sites”) that we have created, whether as a guest or registered user. Use of our Sites includes accessing, browsing, or registering to use the Sites.

Please read these terms of use carefully before you start using our Sites, as these terms will apply to your use of our Sites. We recommend that you print a copy for future reference.

By accessing, browsing and using our Sites, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use any of our Sites.

Your use of our Sites, including any orders you place, is governed by our Terms and Conditions of Sale, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

ACCESSING OUR SITES

Our Sites are made available free of charge for your personal use.

We do not guarantee that our Sites, or any content on them, will always be available or be uninterrupted. Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Sites. You are also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

INTELLECTUAL PROPERTY RIGHTS

Our Sites, and their content, functionality and design, are protected in the UK and elsewhere in the world by copyright laws and treaties, trademarks and other intellectual property rights which are either used by us under licence or owned by us. All such rights are reserved.

You may not distribute, reproduce, modify, transmit, reuse, re-post or use our Sites, or the content, functionality or design of our Sites (or any part of each) in any manner whatsoever, except as provided in these terms of use or the text on our Sites or within the terms of any written permission granted by us in advance of such use (and in respect of which we neither warrant nor represent that your proposed use will not infringe any third party rights).

You may print off one copy, and download extracts, of any page(s) from our Sites for your personal use provided that (a) you do not remove or alter any copyright and other proprietary notices contained on the materials and (b) all use is for lawful purposes only.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you print off, copy or download any part of our Sites in breach of these terms of use, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you download any software from our Sites, the software, including all files, images, contained in or generated by the software and accompanying data (together, the “Software”) are licensed to you by us. The ownership of any such Software shall but remain with us. You may not resell, decompile, reverse engineer, disassemble or otherwise convert the Software to a human perceivable form. Either of us may terminate the licence at any time immediately with or without notice and on such termination you must destroy all materials including (but not limited to) the Software obtained from the Sites and all copies.

If you would like to request permission to use photography or other content from our Sites, please contact sales@chefbros.co.uk.

OWNERSHIP OF TRADE MARKS

The trademarks and logos displayed on our Sites include the registered and unregistered trademarks of us and our licensors. Nothing in these terms of use may be construed as granting any licence or right to use any of those trademarks without the prior written permission of us or our licensors. Any use of the trademarks, except as provided in these terms of use, is strictly prohibited.

VIRUSES

You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the server on which our Sites are stored, or any server, computer or database connected to our Sites.

You must not attack our Sites via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you are committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.

EXCLUSIONS OF LIABILITY

The materials contained in or displayed on our Sites are provided “as is” and without warranties or representations of any kind either express or implied. We disclaim all warranties of satisfactory quality and fitness for a particular purpose. We do not warrant that the content and information displayed on our Sites is error-free, accurate, complete and up-to-date, or that it does not infringe the rights of any third party.

We will not be liable for any damage or injury howsoever caused including, but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission or line failure. We will not be liable for any damage or injury that results from your use of, or inability to use, the materials on our Sites howsoever caused.

We use reasonable efforts to ensure that our Sites are free from bugs, viruses and other malicious content; however we do not guarantee that our Sites are secure. You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.

We and any other party involved in producing or delivering our Sites shall not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

You agree to indemnify and hold us harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via our Sites, or from your use/misuse of our Sites or the use/misuse by any person for whom you are responsible or from your violation of these terms of use.

WHO OWNS THE MATERIAL YOU SEND TO US?

Any communication or material you transmit to our Sites by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like is, and will be treated as, non-confidential and non-proprietary but we shall comply with our Privacy Policy in respect of any personal information we receive from you.

Anything you transmit or post shall, subject to our Privacy Policy, become our exclusive property which may be used by us and selected third parties performing services on our behalf at any time and for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting.

We are free to use any ideas, concepts, know-how or techniques contained in any communication you send to our Sites for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

In addition, depending on how you submit your communication to us, we may include your Facebook profile name, Google user name, email user name or any other user name (but not your email address) with any publication or re-publication of the contents of your communication.

The views expressed in any user generated content on our Sites are the opinions of those users and do not represent our views, opinions, beliefs or values.

LINKS TO OTHER WEBSITES AND APPS

Where our Sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We are not responsible for, or control or endorse, the content of any websites and applications linked to our Sites. We will not be liable for any loss or damage that may arise from your use of them.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

CHANGES TO OUR SITES

We may update our Sites from time to time, and may change the content at any time. However, please note that any of the content on our Sites may be out of date at any given time, and we are under no obligation to update it.

THIRD PARTY RIGHTS

Only you and we shall be entitled to enforce these terms of use. No third party shall be entitled to enforce any of these terms of use, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

LAW, JURISDICTION & LANGUAGE

These terms of use and any matter that arises out of your use of our Sites shall be governed by English law. You and we both agree that the courts of England and Wales shall have exclusive jurisdiction. All contracts shall be construed in English.

You are responsible for compliance with applicable local laws relating to your use of our Sites. To the extent that our Sites or any activity contemplated by them would infringe any law of a jurisdiction other than England, you are prohibited from accessing our Sites or attempting to carry on any such offending activity and this provision shall override all other provisions of these terms of use.

CONTACT US

You can contact us using our Contact Form. Thank you for visiting our Sites.